Front Office Staff - Luxury Hospitality & Guest Services

Join First Property Abadi in the heart of Yogyakarta as a Front Office Staff and become the face of exceptional hospitality. In this dynamic role, you will be the first point of contact for guests, ensuring a seamless and memorable experience from the moment they arrive. With a focus on luxury and guest satisfaction, you'll work closely with our team to deliver top-notch service using tools like GuestLink and FrontDesk Pro.

As part of our growing team, you'll have the opportunity to grow and develop within a company that values innovation and excellence. First Property Abadi is known for its commitment to creating unforgettable experiences, and we're looking for someone who shares our passion for hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.
• Manage guest check-in and check-out processes efficiently using GuestLink and FrontDesk Pro.
• Handle reservations, cancellations, and modifications, and provide accurate information about room availability and rates.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Process payments and manage guest accounts, ensuring all transactions are accurate and timely.
• Monitor guest feedback and address any concerns to maintain high standards of service.
• Assist with special requests and events, contributing to the overall guest experience.
• Stay updated on industry trends and best practices to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or hospitality roles, preferably in luxury or high-end hotels.
• Proficient in using GuestLink and FrontDesk Pro or similar front office management systems.
• Excellent communication and interpersonal skills to interact with guests and colleagues.
• Strong organizational skills to manage multiple tasks and deadlines.
• Attention to detail to ensure accuracy in guest records and transactions.
• Fluency in English and Bahasa Indonesia is a plus.
• Ability to work in a fast-paced environment and handle high-volume guest interactions.
• Certification in hospitality or related field is a plus.

🛠️ Keahlian

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