Junior Collection Officer - Field Operations (Cikarang)

Join Fifgroup, a leading financial services provider in Indonesia, as a Junior Collection Officer in our Cikarang branch. This role is perfect for proactive individuals who excel in customer interactions and are passionate about driving financial solutions. You will be part of a dynamic team dedicated to ensuring customer satisfaction and financial stability. In this role, you will handle daily collections, resolve customer issues, and contribute to the overall success of our operations.

Fifgroup is committed to providing innovative financial services to our customers. As a Junior Collection Officer, you will work closely with our customers to understand their needs and provide tailored solutions. This role offers a unique opportunity to grow within a supportive and collaborative environment. With a strong focus on customer service and financial acumen, you will play a crucial role in maintaining our reputation for excellence.

📋 Tanggung Jawab Pekerjaan

• Handle daily collections and follow up on outstanding payments.
• Resolve customer issues and complaints promptly and professionally.
• Conduct regular visits to customer locations to ensure timely collections.
• Assist in the preparation and submission of collection reports.
• Collaborate with the team to achieve collection targets and improve customer satisfaction.
• Maintain accurate records of all collection activities.
• Provide excellent customer service and build strong relationships with clients.
• Stay updated with financial regulations and best practices in the industry.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum 1-2 years of experience in a similar role, preferably in the financial services industry.
• Strong communication and interpersonal skills.
• Proficient in using Microsoft Office Suite (Excel, Word).
• Familiarity with financial software and tools is a plus.
• Ability to work independently and as part of a team.
• Excellent problem-solving and decision-making skills.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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