Senior Customer Support Associate (Appointment & Contact Centre) - Healthcare Sector

Tan Tock Seng Hospital · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
Tan Tock Seng Hospital is seeking a highly skilled and professional Senior Customer Support Associate to join our Appointment and Contact Centre team. This role is crucial in ensuring our patients receive the best possible support and service. As a Senior Customer Support Associate, you will be the first point of contact for our patients, providing them with the information and assistance they need. Your role will involve managing patient appointments, answering inquiries, and resolving any issues that may arise. This is an excellent opportunity for a customer service professional looking to make a difference in the healthcare sector.

📋 Tanggung Jawab Pekerjaan

Manage and schedule patient appointments efficiently and accurately.,Provide excellent customer service to patients, answering their inquiries and addressing their concerns.,Resolve any issues or complaints that may arise, ensuring patient satisfaction.,Maintain accurate and up-to-date records of patient interactions and appointments.,Collaborate with other departments to ensure smooth and efficient operations.,Stay updated with the latest healthcare policies and procedures.,Participate in team meetings and training sessions to improve skills and knowledge.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field or equivalent experience.,Minimum of 3 years of experience in a customer support or contact centre role, preferably in the healthcare sector.,Excellent communication and interpersonal skills.,Strong problem-solving and decision-making abilities.,Proficiency in English, both written and spoken.,Familiarity with healthcare software and systems.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Customer serviceAppointment managementProblem-solvingCommunicationHealthcare softwareTeamwork
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